Jana King Allen

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24 Apr: Evaluating Supplier Performance in Outsourcing

Outsourcing key business operations can be a strategic decision for companies aiming to improve services, reduce expenses, or expand their capabilities. However, the success of outsourcing depends heavily on the performance of the supplier. Establishing clear service requirements and effectively assessing a supplier’s performance ensures that a company receives the anticipated value from the outsourcing arrangement and strengthens the partnership between the client and the supplier. Here’s how a company can effectively evaluate supplier performance in an outsourcing agreement.

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07 Mar: Navigating the Legal Dynamics of Outsourcing: Insights for Customers and Service Providers

In today’s rapidly evolving business landscape, outsourcing has become a pivotal strategy for companies aiming to boost efficiency and trim expenses. However, navigating the legal complexities of outsourcing agreements requires careful consideration from both customers and service providers. Here are some of the intricacies and key legal issues to be addressed for an effective outsourcing relationship.

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13 Nov: Key Legal Issues in Software Escrow Agreements: A Guide for Licensors and Licensees

Software escrow is a mechanism through which a software’s source code is deposited with a neutral third-party escrow agent. This is commonly used in licensing arrangements where the licensee wants to ensure they can maintain and operate the software if the licensor becomes unable or unwilling to provide ongoing support or maintenance. The escrow agreement sets out the conditions under which the source code will be released to the licensee.

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05 Mar: Gift card values and validity – what your business should know

If you’ve decided to offer gift cards on your website, you’re not alone. The gift card industry in Europe was valued at $140.1 billion in 2021 and is expected to grow fourfold by 2032, a 12.4% compound annual growth rate. Closed-loop gift cards, which are limited to purchasing good and services at the merchant listed on the card, are a terrific way to gain new business and increase sales. Open-loop gift cards offer…

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16 Feb: Gift Cards Are Like Cash – But Customers Have a Right of Withdrawal

Gift cards are popular with consumers for many reasons. They are easy, last-minute gifts that let the recipient choose something they want. But imagine the following scenario: you order a gift card for your niece at her favourite store. You brag to your sister about it only to find out that the store was last year’s news. She’s moved on to the latest influencer-inspired trend. To be the cool Aunt, you want to return the gift card, so you can buy her one at her new favourite store. As you bought the card online in the EU, you have 14 days to change your mind. So, what do you need to know as a business about the right of withdrawal for gift cards?

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29 Nov: The key to outsourcing success: selecting the right partner

Choosing a good partner is crucial to the success of any outsourcing initiative. In some ways, it can be like a marriage. You look for a partner that complements you, that brings something different to the table, but who you can also trust and grow with. Planning and having a clear goal of what you want to achieve through that partnership is an important part of the process.

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08 Nov: Why now is an interesting time to think about outsourcing – and what you need to consider before you do

Today’s world is in flux. Employees have discovered the joys (and pains) of remote work. Location no longer matters for most professions, even retail. Freshii, a Canadian take-out, uses virtual cashiers based overseas to take orders. Virtual conferencing such as Zoom or virtual worlds such as “Decentraland”, enable face-to-face collaboration from anywhere on the planet.

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22 Sep: Supply Agreements: Volume Estimate or Purchase Commitment

When entering supply agreements, buyers and sellers have competing interests around the volume of goods to be purchased or supplied. A buyer wants maximum flexibility on the volume of goods it will order, while seeking favorable pricing and security that the seller can provide the volumes the buyer needs. A seller, on the other hand, wants the buyer to commit on the volumes it will purchase, so the supplier can plan its production, ensure predictable sales, and align pricing with volumes.

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24 Feb: California Privacy Law vs GDPR

The increasing role of technology, data, and sharing of personal information has heightened consumers’ risk of the unauthorized use or disclosure of their personal information. Governments have passed legislation to protect consumers from these risks.  In the European Union, the General Data Protection Regulation (GDPR) protects data subjects. In California, the California Consumer Privacy Act (CCPA) provides protection for consumers.