If you are involved in e-Commerce in the EU, you have probably heard of the Omnibus Directive, which came into force on 7 January 2020. A “New Deal for eConsumers” the Omnibus Directive focuses on protection for e-Commerce consumers that was not covered in the earlier EU package of legislation on consumer protection.
E-commerce
The “subscription economy” has grown five to eight times faster than traditional businesses over the last decade, according to a report by Zuora, a subscription management platform. With just one click, consumers can enter into subscriptions involving a range of goods and services, from utilities and beauty products to streaming platforms.
The European Union (EU) has committed to improving consumer protection in the single market thanks to its “New Deal for Consumers” strategy. As part of that plan, the Omnibus Directive (2019/2161/EU) came into force on 7 January 2020.
On 7 January 2020, the European Commission adopted the “Omnibus Directive” (Directive(EU) 2019/2161, the “Regulation”), which must be implemented by Member States as of 28 May 2022. EU and non-EU-based online platforms offering products, services, or digital content to consumers must comply with the new requirements.
If you operate an e-commerce marketplace in the European Union (EU) you must provide certain pre-contractual mandatory information about the third-party sellers (sellers) on your e-commerce platform to consumers.
If you operate an e-commerce website in the European Union (EU) that sells to consumers you must provide certain key information so that the consumer can make an informed purchase decision i.e. whether or not to buy. This information must be made available …
Reading customer reviews and comparing rankings of suppliers are now an increasingly important part of the buying decision for online products and services. According to www.statista.com “nearly 70 percent of online shoppers typically read between one and six customer reviews before making a purchasing decision.”
If you are an e-commerce business selling services or digital content online to EU consumers do your customers enjoy a right of withdrawal? Well, yes!
What is the right of withdrawal and what are the key points an EU e-commerce business selling goods online needs to know?
While an e-commerce provider that lists its products and provides some contact details in accordance with the EU e-Commerce Directive has made a decent start to its EU online contracting compliance, this is not in itself sufficient.
Bernie launches an e-commerce platform and starts selling. Business was going great but then…
One of the key documents for any business is a good set of general terms and conditions of sale (general conditions) for your product or service. Here are 3 key things you should consider when drafting general conditions for your business in Europe.
Ekaterina Filippova from Ekat Communication is often asked by her clients about how they should draft their general terms and conditions of sale. Here is what Kelly Logan recommends.
