Terms and conditions (T&Cs) are the terms of the legal contract between your business and your customers for the supply of goods or services that sets out the rights and obligations of both parties. This contract governs the relationship with your clients and is essential when starting your online business.
If you’ve decided to offer gift cards on your website, you’re not alone. The gift card industry in Europe was valued at $140.1 billion in 2021 and is expected to grow fourfold by 2032, a 12.4% compound annual growth rate. Closed-loop gift cards, which are limited to purchasing good and services at the merchant listed on the card, are a terrific way to gain new business and increase sales. Open-loop gift cards offer…
11 Feb: EU’s Digital Services Act (DSA): the upcoming obligation to publish number of active recipients in the EU
The EU’s Digital Services Act (DSA) came into force on 16 November 2022. In our previous article on the topic, we introduced some of the key requirements of this new legislation affecting online service providers in the EU. While most of the DSA’s obligations will only start to apply from 17 February 2024, specific transparency obligations will already come into effect from 2023. In this article, we look at this upcoming DSA deadline and outline what it means for online businesses in the EU.
One of the key provisions introduced by PSD2 was a set of security requirements for electronic payment processing, which includes the so-called “strong customer authentication” (SCA). SCA rules have a significant impact on the lives of online businesses and consumers.
15 Dec: Key points to consider when drafting general terms and conditions of sale for your e-commerce business
One of the key documents for any online business is a good set of general terms and conditions of sale. These are the rules that apply to your agreement with your customers which will help them know where they stand and also protect your business.
When the current EU General Product Safety Directive was defined in 2001, e-commerce platforms were just emerging in the European Union (EU). Internet e-commerce was in its infancy, worth around €172 billion, of which 87% was B2B.
Replacement of “Black Friday” with “Green Friday” (they say Green is the new Black), increase in reported shopping scams and high penalties for misleading practices are just some of the complaints and effects associated with certain Black Friday deals and other online sale campaigns.
02 Nov: E-Commerce Directive versus the new Digital Services Act: is there a new liability regime for online service providers?
Current-day digital services, technologies and business models are near-unrecognisable from their counterparts covered by the E-Commerce Directive of the year of 2000. Some of the Directive’s key principles and provisions are outdated and no longer compatible with the newest technologies and business practices. It soon became apparent that a new package of legislative measures would need to be adopted at the EU level.
Based on the European Commission’s “New Deal for Consumers” initiative, the ‘Omnibus’ Directive (Directive (EU) 2019/2161) was adopted by the European Parliament and the Council on 27 November 2019. The EU Member States have implemented the Omnibus Directive into their national legislation, and Greece was not an exception.
Nearly eighteen months after the European Commission first proposed a Digital Services Act (DSA), on July 5, 2022, the European Parliament finally approved the final version of the DSA. The DSA is a legislation package applicable across the European Union (EU).
Terms and conditions are a set of rules. These rules generally form a contract between you, the user, and the service provider, whose website you are visiting. The terms of that contract are set out in the website’s terms and conditions, which explain what you are and are not permitted to do on the website and with its content.
Offering gift cards to your consumers can be a great strategy to bring in money. But, if your business sells gift cards to consumers based in the European Union (EU), there are some specific rules you need to follow. So, to help you better understand this thriving market and seize the opportunities for your business while reducing the risks, we’ve compiled the key questions surrounding the implementation of gift cards…
06 Jul: Spain’s Implementation of the Omnibus Directive – Key Things E-commerce Businesses Should Know
The new EU provisions brought by the Omnibus Directive aim to harmonise the protection of consumer rights across the EU, particularly by adapting them to the digital market. Spain implemented the Omnibus Directive provisions into national law through the Royal Decree-Law …
15 Jun: France’s Implementation of the Omnibus Directive – Three Key Things e-Commerce Businesses Should Know
If you are involved in e-Commerce in the EU, you have probably heard of the Omnibus Directive, which came into force on 7 January 2020. A “New Deal for eConsumers” the Omnibus Directive focuses on protection for e-Commerce consumers that was not covered in the earlier EU package of legislation on consumer protection.
The “subscription economy” has grown five to eight times faster than traditional businesses over the last decade, according to a report by Zuora, a subscription management platform. With just one click, consumers can enter into subscriptions involving a range of goods and services, from utilities and beauty products to streaming platforms.
The European Union (EU) has committed to improving consumer protection in the single market thanks to its “New Deal for Consumers” strategy. As part of that plan, the Omnibus Directive (2019/2161/EU) came into force on 7 January 2020.
On 7 January 2020, the European Commission adopted the “Omnibus Directive” (Directive(EU) 2019/2161, the “Regulation”), which must be implemented by Member States as of 28 May 2022. EU and non-EU-based online platforms offering products, services, or digital content to consumers must comply with the new requirements.
If you operate an e-commerce marketplace in the European Union (EU) you must provide certain pre-contractual mandatory information about the third-party sellers (sellers) on your e-commerce platform to consumers.
If you operate an e-commerce website in the European Union (EU) that sells to consumers you must provide certain key information so that the consumer can make an informed purchase decision i.e. whether or not to buy. This information must be made available …
Reading customer reviews and comparing rankings of suppliers are now an increasingly important part of the buying decision for online products and services. According to www.statista.com “nearly 70 percent of online shoppers typically read between one and six customer reviews before making a purchasing decision.”
If you are an e-commerce business selling services or digital content online to EU consumers do your customers enjoy a right of withdrawal? Well, yes!
What is the right of withdrawal and what are the key points an EU e-commerce business selling goods online needs to know?
21 Nov: To start an e-commerce business in the EU, is it enough to list my products and provide some contact details on my website?
While an e-commerce provider that lists its products and provides some contact details in accordance with the EU e-Commerce Directive has made a decent start to its EU online contracting compliance, this is not in itself sufficient.
Bernie launches an e-commerce platform and starts selling. Business was going great but then…
One of the key documents for any business is a good set of general terms and conditions of sale (general conditions) for your product or service. Here are 3 key things you should consider when drafting general conditions for your business in Europe.
Ekaterina Filippova from Ekat Communication is often asked by her clients about how they should draft their general terms and conditions of sale. Here is what Kelly Logan recommends.