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Digital Services act compliance check pack

European laws around selling online are changing.

Our e-Com Legal Packs help you avoid costly mistakes and ensure you stay compliant.

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Relax knowing you’re compliant with the latest laws.

Substantial EU law changes are coming in February 2024, which will impact many businesses who operate and sell online. Our Digital Services Act Compliance Pack ensures you will continue to operate in accordance with the law.

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DIGITAL SERVICES ACT COMPLIANCE CHECK PACK

WHO IS IT FOR?

Online businesses who are operating in the EU that want to ensure compliance with the new Digital Services Act (DSA) that is coming into force in 2024. These include internet access services, cloud services, online marketplaces, rental and travel platforms, search engines, app stores, social networks, content-sharing platforms, or other access, caching and hosting providers.

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SCOPE

An audit of your website and Terms and Policies for compliance with the new Digital Services Act which will come into force in February 2024.

WHY IS IT NEEDED?

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The DSA is a wide-ranging new e-Commerce regulation affecting several online businesses operating in the EU.
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There are significant new obligations under the DSA for providing information to users, reporting to users/national authorities and being transparent on how certain processes on your website work.
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It takes time and effort to comply with the DSA and online businesses should begin this work now.
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Serious non-compliance may result in large fines up to 6% of your annual worldwide turnover.

WHAT’S INCLUDED?

1. DSA GAP ANALYSIS

We will audit your website and perform an in-depth analysis of your business’ current compliance status and identify potential gaps and areas for improvement, including the following:
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user/customer journey from start to finish (browsing, account creation and registration, selecting and purchasing).
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personalised pricing.
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offer rankings.
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notice and take down features.
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recommender systems – informed of existence and criteria for recommendation.
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design and navigating – is the design easy, accessible e.g. easy termination of a service?

2. TERMS AND POLICIES

We will review and rewrite your Terms and Policies in line with DSA requirements and best practices.

3. COMPLAINT HANDLING SYSTEM

We will provide you with a checklist for the design and implementation of your complaint handling system as required by the DSA. You will then use the checklist to implement any changes to your complaint handling system.

4. TEMPLATES FOR REPORTING/COMMUNICATION OF DSA OBLIGATIONS:

Under the DSA, you must send reports to applicable supervisory authorities and to respond to your customers questions. We provide you with standardised templates for such reports/ queries:
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Report on content moderation
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Statement for reasons for content moderation
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Report on suspicious activities
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Report on mediated (out of court) on all decisions of platform and mediator decisions (anonymised)
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Communication to inform customers of illegal content
If you need further help with customising your templates and responses, please contact us to discuss and will provide you with a separate estimate.

NOT INCLUDED:

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The implementation of your complaint handling system and templates in your business is not included.
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Customised training for employees on DSA obligations and responsibilities. We do offer impactful and engaging customised training as a separate service. Please contact us for more information.
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Starting at CHF 8,000 plus VAT
(ONE-TIME FEE)
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ADD-ON OPTION
for Platform and Marketplaces
For online platforms and marketplaces we will draft or update your platform third-party seller and buyer terms and marketplace guidelines and policies so that they comply with the new rules under the DSA.
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ADD-ON OPTION
GDPR EU and UK Representative
All companies without offices in the UK or in any EU member states must appoint an EU representative under the General Data Protection Regulation (GDPR) if it:
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offers services or products to European clients; or
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monitors the behaviour of individuals in the EU (e.g. tracking or profiling)

The EU/UK Representative acts as a local contact for data subjects and supervisory authorities in relation to issues arising from the processing of personal data. We provide you peace of mind by providing you with an experienced data protection representative. Our services cover all legal requirements of article 27 of the GDPR and the UK GDPR including personal support, and a direct contact for data subjects and for enquiries from data protection supervisory authorities.

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Starting at CHF 750 plus VAT
(Per year per representative – contact us and benefit from our GDPR expertise as we represent you)
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DSA EU Representative and Point of Contact
In February 2024, if your business is providing services to EU consumers as an intermediary, internet, cloud, hosting service provider, or an online marketplace, app store, social media platform or search engine, you will be required to have a legal representative and point of contact under the EU’s Digital Services Act. We will be providing this service. If you are interested in receiving more information, or would like to register for this service, please get in touch with us.
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Got Questions? Want to know more about our available legal packages?
To contact one of our e-Commerce experts email us at info@loganpartners.com
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